It Consultant jobs in United Arab Emirates

Client of REEQWEST HR Consultancy Solutions

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary
Our Client a holding has successfully created a bouquet of multifaceted operations encompassing everything from sports facilities, telecommunications, to real estate developments and industrial projects.
Main job duties and responsibilities:
• Provide first level contact support for all IT related issues.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Proceed with clients through a series of actions, via phone, email or chat, until they have solved the technical issue.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Properly escalate unresolved issues to appropriate internal teams (e.g. infrastructure, developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Install, test and configure new workstations, equipment and software.
• Ensure all issues properly recorded.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job s specialty.

Desired Candidate Profile

Job Requirements:
Educational background and previous experience:
• Bachelor's degree Information Technology, Computer Science, or related field.
• Technical Certifications (ITIL).

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Client of REEQWEST HR Consultancy Solutions