Customer Relationship Manager jobs in United Arab Emirates

Job Purpose

• To plan, initiate and conduct sales process with the corporate customers and contribute in achieving the sales targets

Job Requirements

Education/Certification and Continued Education

• Degree in any discipline or through automotive vocational route
• Valid UAE Driving License

Years of Experience

• 3 – 5 years experience in fleet sales in the GCC market

Functional Roles and Responsibilities

• Explore market opportunities and identify (corporate) customers who could be approached to discuss fleet sales business. Approach potential customers and establish contacts and relationships to facilitate business in the near future.
• Discuss requirements with the customers, identify and qualify their needs and propose a solution that satisfies their transportation requirements effectively in terms of product-mix, model –mix and financial constraints.
• Participate in tender proposals and prepare pricing, terms and documentation with the guidance of the Fleet Sales Manager to ensure the best package is offered.
• Prepare and maintain visit/ call reports/log highlighting salient feature and advise the Manager of the same. Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.
• Maintain an up-to-date customer database and contribute towards the development of prospects list.
• Coordinate for pre delivery inspections and delivery of the vehicles to the customers. Ensure proper documentation of the sales transactions are maintained at the time of delivery.
• Coordinate with the service division in case of any after sales enquiries addressed by the customers, to ensure appropriate follow through is maintained by them.
• Gather customer feedback and market intelligence from external sources in order to feel the pulse of the market trends, stay ahead of competition and meet customer’s needs.
• Maintain and build key accounts on monthly base.