Customer Relationship Manager jobs in United Arab Emirates

Wachsman is a global communications and strategy consultancy focused on advising the next generation of leaders on the frontline of the new economy.

Built for the digital and decentralised age, we provide our clients with a unique blend of advisory services spanning strategic and communications consulting; reputation, issues, and risk management; and public policy and regulation. We enable them to establish and defend their industry position as they drive digital transformation and navigate new challenges and opportunities.

Founded in 2015 with regional headquarters in New York, Dublin and Singapore, Wachsman has quickly solidified its position as a trusted advisor to some of the world’s most innovative companies, including in market entry, change management, product launches, mergers and acquisitions, corporate repositioning, and regulatory compliance. Born in the blockchain industry, Wachsman has grown to become a critical partner to companies working across fintech and digital payments, data protection, gaming, real estate, law, and healthcare.

We are looking for an ambitious, entrepreneurial and highly skilled strategic communications professional to join us as Wachsman continues its exciting period of rapid growth. As a key member of the team building our UAE presence, you’ll work closely with colleagues across EMEA and Singapore, onboard new clients, and provide day-to-day guidance to teammates while delivering excellent client service. You’ll also have opportunities to collaborate with teams across our global offices as part of ongoing training and knowledge-sharing.

This role operates through English and candidates are asked to submit their CVs in English. Please note, we are not offering relocation assistance for this role.

• Planning and executing highly successful global PR campaigns.
• Managing day-to-day internal and external communications on behalf of clients in different emerging technology sectors.
• Delivering exceptional client service to support client retention and organic growth.
• Drafting, editing, and reviewing press materials.
• Handling proactive and reactive media relations.
• Issuing press releases and pitching to reporters globally.
• Overseeing the successful servicing of multiple client accounts.
• Developing and maintaining relationships with influential media to secure positive, impactful press coverage.
• Leading issues management and crisis response efforts on behalf of clients.
• Conducting workshops, media training and status update meetings with senior clients.
• Over time, leading a small, high-performance team of PR professionals, specifically: allocating resources and managing workloads; and supporting team members’ ongoing professional development.
• Proactively identifying opportunities for clients to move their brands and businesses forward.
• Bringing fresh ideas and a positive, entrepreneurial outlook as we continue to improve our services and grow our organisation.

• Minimum of 4 years’ recent PR agency experience conducting media relations.
• Business-level English fluency required; Arabic proficiency strongly preferred.
• Exceptional written and verbal communication skills.
• Knowledge of finance and/or blockchain or an advanced technology not essential but a distinct advantage.
• Demonstrated ability to think strategically and to identify opportunities for clients.
• Excellent knowledge of the media landscape.
• Ability to communicate clearly and present complex information in a concise and clear form.
• Ability to prioritize and plan effectively.
• Strong attention to detail.
• Experience in successfully managing crisis communications.
• Demonstrated ability to successfully lead teams.
• Passion for mentoring and coaching more junior colleagues.
• Excellent interpersonal/soft skills.
• Motivated to excel in a fast-paced environment.
• Ability to maintain a high level of social, organizational and professional standards in job-related activities.