Customer Service Representative

Pharmaceuticals; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

An educational institution is seeking a friendly Customer Service Representative to join its administrative team in Sharjah. The role involves providing excellent customer service to parents and students, managing inquiries, and supporting various administrative tasks. Ideal candidates should have strong communication skills and experience in similar roles. Fluency in English is essential, and knowledge of Arabic is a plus.

Qualifications

• Experience in customer service or receptionist role preferred.
• Strong communication skills and ability to engage with diverse individuals.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Greet and assist parents, students, and visitors professionally.
• Handle inquiries via phone calls and emails efficiently.
• Provide accurate information regarding school programs and policies.

Skills

Previous experience as a Customer Service Representative

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Proficiency in MS Office

Ability to multitask and work under pressure

Positive attitude

Fluency in English

Tools

MS Office

Job description

We are looking for a friendly, professional, and service-oriented Customer Service Representative to join our school’s administrative team. The ideal candidate will be the first point of contact for parents, students, and visitors—providing excellent customer service and ensuring smooth communication within the school environment.

Key Responsibilities

• Greet and assist parents, students, and visitors in a courteous and professional manner
• Handle phone calls, emails, and inquiries efficiently
• Provide accurate information about school programs, policies, and procedures
• Maintain records of inquiries, feedback, and follow-ups
• Support administrative tasks, including filing, data entry, and correspondence
• Coordinate with teachers and departments to address parent or student requests
• Manage appointment scheduling and visitor logs
• Ensure the front office and reception area are always neat and organized

Requirements

• Previous experience as a Customer Service Representative, Receptionist, or similar role (preferred)
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to multitask and work under pressure
• Positive attitude, professional appearance, and punctuality
• Fluency in English (Arabic or other languages is a plus)

How to Apply

📲 Interested applicants, please send your CV via WhatsApp to:
[phone]