Virtual Relationship Specialist - Banking Services

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai is seeking a client services professional to manage client relationships, ensuring personalized service and operational efficiency. The ideal candidate will have a degree in business or finance and 2-3 years of experience in client service within the banking sector. This role supports Virtual Relationship Managers and contributes to the overall profitability of the institution.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2-3 years of experience in client service within banking or financial services.

Responsibilities

• Serve as the primary point of contact for commercial banking clients.
• Build and maintain strong relationships with clients.
• Ensure that all client service requests are attended to and completed within SLAs.

Skills

Excellent verbal and written communication skills

Strong problem-solving and conflict resolution abilities

Ability to multitask and manage time effectively

High level of empathy and customer-centric approach

Technical proficiency with digital communication tools and CRM

Education

Bachelor’s degree in business administration, Finance, or a related field

Job description

A leading financial institution in Dubai is seeking a client services professional to manage client relationships, ensuring personalized service and operational efficiency. The ideal candidate will have a degree in business or finance and 2-3 years of experience in client service within the banking sector. This role supports Virtual Relationship Managers and contributes to the overall profitability of the institution.