Client Relationship Lead – Banking Services

Citigroup Inc.; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading global financial institution is looking for a Service Relationship Team Lead to manage client relationships and ensure customer satisfaction. The ideal candidate will have 5-7 years of experience in customer service and relationship management, along with strong communication skills. This role requires managing compliance, driving process improvements, and supporting customer service activities in Dubai.

Qualifications

• 5-7 years of Customer service & relationship management experience.
• Basic knowledge of bank products such as deposit accounts and credit cards.
• Effective written and verbal communication skills.

Responsibilities

• Manage client account relationships and resolve inquiries.
• Ensure compliance with bank policies and procedures.
• Drive process improvement initiatives for customer satisfaction.

Skills

Customer service

Relationship management

Effective communication

Team leadership

Analytical thinking

Job description

A leading global financial institution is looking for a Service Relationship Team Lead to manage client relationships and ensure customer satisfaction. The ideal candidate will have 5-7 years of experience in customer service and relationship management, along with strong communication skills. This role requires managing compliance, driving process improvements, and supporting customer service activities in Dubai.