Strategic Client Services Director – Hybrid

Visa; Dubai; Hybrid; AED 300,000 - 450,000; Full time

Job summary

A leading payments technology company seeks a Client Service Professional Services Lead to drive operational excellence across the CEMEA region. The role involves overseeing client engagements, leading cross-functional initiatives, and designing training programs. Candidates should have significant experience in client services and strong communication skills. This hybrid role offers a dynamic work environment in Dubai.

Qualifications

• 10+ years of relevant work experience or equivalent advanced degree experience.
• Proven leadership in client services and strategic program management.
• Familiarity with client engagement and technical environments.

Responsibilities

• Lead execution of Client Services Professional Services Charter.
• Serve as contact for strategic client engagements.
• Design training programs and deliver operational oversight.

Skills

Client engagement

Cross-functional teamwork

Stakeholder management

Communication skills

Data visualization

Technical consulting

Program management

Education

Bachelor’s Degree

Advanced degree (Master's, MBA, JD, MD)

Tools

Power BI

Automation tools

Job description

A leading payments technology company seeks a Client Service Professional Services Lead to drive operational excellence across the CEMEA region. The role involves overseeing client engagements, leading cross-functional initiatives, and designing training programs. Candidates should have significant experience in client services and strong communication skills. This hybrid role offers a dynamic work environment in Dubai.