Crm Administrator jobs in United Arab Emirates

As the world’s largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of Al Aqah Beach, beneath the Hajjar Mountains. It is an exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar, and staff representing over 30 languages and countries, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU. We love people who apply the same care and passion to their jobs as they do their hobbies—people who help us create great brands guests love. We're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

As an Events Executive, you will be responsible for managing relationships with key event accounts and identifying new business opportunities to help achieve the hotel’s revenue targets. You will actively build the hotel’s profile within the local market by attending industry events and networking activities, while also identifying potential feeder markets. The role involves proactively creating and converting revenue opportunities for InterContinental Fujairah through qualified group leads and other channels, by planning and executing sales initiatives aligned with the hotel’s annual business plan and financial goals, including revenue and room night targets.

• Takes inquiries for Outlets, Banquets, or any other F&B potential revenue and converts them into sales
• Prepares offers, contracts and Banquet Event Orders in line with the standards and manual
• Contacts clients before they arrive at the hotel to conduct final detailed checks, be a host on the day of the event, review satisfaction levels and willingness to return; conducts follow-up calls to ensure bills are received & correct and to secure the next booking
• Assists in monitoring productivity and revenue goals by maintaining sales action plans
• Actively seeks to interact with existing, potential and new clients by show-around, entertainments and lunches, if required
• Solicits and follows up on business referrals and potential sales
• Maximizes guest satisfaction by communicating customer specifications to the operational team and related departments
• Promotes the InterContinental Fujairah Resort where additional business is discovered and refers businesses in a timely manner
• Prepare all administration documents required by the Hotel sales team
• Attend to all sales department mails and maintain a correspondence data base
• Maintain filing systems (manual and electronic) and manage database
• Assist with promotions and mass mailing where requested
• Assist with compilation of annual budgets, business plan and regular action plans
• Execute advertising/creative briefs in a timely manner
• Maintain and update promotional flyers and the stock of printed material
• Coordinate and maintain supply of corporate gifts and promotional items
• Assist with the planning and development of promotional strategies and marketing plans for the hotel
• Distributes sales leads and work in line with business needs
• Telemarketing and following up on accounts to create demand / promote / highlight opportunities

• Bachelor’s degree / higher education qualification or prior experience in Sales or Hospitality or related field
• Strong knowledge of local businesses and business trends required
• Good communication and administrative skills
• Ability to be self-motivated, organized and demonstrate good teamwork
• Computer literacy (Microsoft applications), Opera, Delphi
• Pro-active approach, and the ability to meet deadlines
• Must speak English, other languages preferred

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We take pride in being genuine ambassadors of the InterContinental brand, and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today.