Crm Administrator jobs in United Arab Emirates

As a Groups, Conference and Events Executive, you will manage events occurring in the hotel, from initial contact with the event organizer to contract preparation, until the event concludes. Your responsibilities will include:

• Receiving groups and events and maintaining up-to-date hotel records
• Drafting contracts for groups and events
• Entering Rooming Lists into the system, updating payment instructions, and recording relevant information
• Negotiating budgets with clients
• Developing event Work Orders in the system with all relevant details
• Conducting informational sessions with clients regarding event details (number of attendees, category, pricing, payment methods, contacts, special notes, etc.)
• Preparing monthly reports on groups and updating closing information
• Collaborating continuously with Account Managers, Sales Coordinators, Reservations, Front Desk, Event Departments, Hilton Meetings, and Kitchen
• Engaging directly with guests or clients during group and event stays
• Participating in special activities such as cocktail receptions and welcome tours
• Ensuring all client requests are addressed efficiently and promptly

Desired Candidate Profile

What are we looking for?

A Groups, Conference and Events Executive serving Hilton brands is committed to guest satisfaction and teamwork. To succeed in this role, candidates should embody the following attitudes, behaviors, skills, and values:

• Graduation or MBA in Management, Hospitality, or Marketing
• Previous experience in sales, groups, and events, preferably in hospitality
• Ability to analyze and manage multiple tasks simultaneously
• Problem-solving skills to address issues quickly and effectively
• Strong organizational and planning skills
• Proficiency in computer applications like Excel, PowerPoint, and Word
• Proactive approach to meet deadlines and objectives

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