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Support Manager
Job summary
A growing international company in Ajman is seeking an experienced Support Manager to lead a customer service team. The ideal candidate will have a strong background in support management, be fluent in English, and possess excellent communication skills. The role offers competitive salary packages and opportunities for professional growth in a supportive work environment.
Benefits
Qualifications
- Previous experience as a Support Manager or in a similar role.
- Fluent in English (knowledge of other languages is a plus).
- Excellent communication skills (verbal and written).
- Ability to lead a team effectively.
- Strong problem-solving skills.
Responsibilities
- Manage a team of support staff to ensure efficient and effective customer service.
- Respond to customer inquiries and complaints in a timely manner.
- Monitor support systems and processes to identify areas for improvement.
- Train and mentor support staff on best practices for handling inquiries.
- Maintain accurate records of customer interactions and follow-up actions.
- Collaborate with other departments to resolve complex customer issues.
Skills
Our company is seeking a highly motivated and experienced Support Manager to join our team in Ajman, UAE. This is a full‑time position, with a preference for Indian nationals who are fluent in English.
As the Support Manager, you will be responsible for managing a team of support staff and ensuring the smooth operation of our customer service department. Your main duties will include handling customer inquiries and complaints, monitoring support systems and processes, and providing training and guidance to your team. A biometric passport is required for this position.
- Manage a team of support staff to ensure efficient and effective customer service
- Respond to customer inquiries and complaints in a timely manner
- Monitor support systems and processes to identify areas for improvement
- Train and mentor support staff on best practices for handling customer inquiries
- Maintain accurate records of customer interactions and follow-up actions taken
- Collaborate with other departments to resolve complex customer issues
- Previous experience as a Support Manager or in a similar role
- Fluent in English (knowledge of other languages is a plus)
- Excellent communication skills (verbal and written)
- Ability to lead a team effectively
- Strong problem‑solving skills
- Biometric passport required
We offer competitive salary packages, opportunities for growth within the company, and a supportive work environment. If you are ready to take on this challenging role, please submit your application today.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.