Business Analyst (CRM Functional (m/f/d)

Halian; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization in the Middle East is seeking skilled Business Analysts to support CRM initiatives and enhance business processes. The role requires leading discussions with stakeholders, developing business requirements documents, and preparing training materials. Candidates should have 5–8 years of experience in CRM functional analysis and strong skills in business process mapping. Excellent communication skills in Arabic and English are essential. Join this forward-thinking organization to make a significant impact on business transformation.

Qualifications

• 5–8 years of experience in CRM functional analysis.
• Strong understanding of business process mapping and requirement gathering.
• Excellent communication skills in Arabic and English.

Responsibilities

• Lead discussions with stakeholders to gather and document business requirements.
• Develop comprehensive Business Requirements Documents (BRDs) and functional specifications.
• Prepare training materials and user guides for system users.

Skills

CRM functional analysis

Business process mapping

Communication skills (Arabic and English)

Documentation creation

Bridging business and technical teams

Analytical mindset

Problem-solving skills

Job description

A leading organization in the Middle East focused on delivering innovative solutions and exceptional customer experiences. The company is seeking skilled Business Analysts to support its CRM initiatives and enhance business processes.

Responsibilities

• Lead discussions with stakeholders to gather and document business requirements.
• Develop comprehensive Business Requirements Documents (BRDs) and functional specifications.
• Prepare training materials and user guides for system users.
• Act as a liaison between business and technical teams to ensure solution alignment.
• Support testing and validation of CRM functionalities to meet business needs.
• Provide insights and recommendations for process improvements.

Qualifications and Skills

• 5–8 years of experience in CRM functional analysis.
• Strong understanding of business process mapping and requirement gathering.
• Excellent communication skills in Arabic and English.
• Ability to create detailed documentation and training materials.
• Proven experience in bridging business and technical teams effectively.
• Analytical mindset with strong problem-solving skills.

Halian Group

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

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