CRM Administrator

Naffco; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking a skilled CRM Manager to optimize the company's CRM system. This role involves developing workflows, providing user training, analyzing CRM data, and ensuring data security. The ideal candidate will ensure seamless integration with other business systems and stay updated on CRM trends. The position offers the opportunity to significantly impact sales and customer service operations.

Responsibilities

• Manage and optimize CRM system configurations, ensuring data integrity.
• Develop and implement CRM workflows to streamline processes.
• Provide ongoing CRM user training and support.
• Oversee data migration and integration efforts.
• Analyze CRM data to provide actionable insights.
• Collaborate with teams to customize the CRM.
• Monitor system performance and address technical issues.
• Stay updated on CRM best practices and trends.
• Manage CRM integrations with other business systems.
• Ensure data privacy and security within the CRM system.

Job description

• Manage and optimize CRM system configurations, including user roles, security settings, and data access permissions, ensuring data integrity and compliance.
• Develop and implement CRM workflows and automation rules to streamline sales, marketing, and customer service processes, improving efficiency.
• Provide ongoing CRM user training and support, creating documentation and troubleshooting issues to maximize user adoption and proficiency.
• Oversee data migration, cleansing, and integration efforts, ensuring seamless data transfer and accurate reporting across systems.
• Analyze CRM data to identify trends, generate reports, and provide actionable insights for business decision-making.
• Collaborate with cross-functional teams to gather requirements, customize the CRM, and align CRM strategies with business objectives.
• Monitor system performance and proactively address technical issues, ensuring optimal CRM functionality and availability.
• Stay updated on CRM best practices, new features, and industry trends, recommending and implementing improvements.
• Manage CRM integrations with other business systems, such as marketing automation platforms and e-commerce sites, to enhance data flow.
• Ensure data privacy and security within the CRM system, adhering to company policies and data protection regulations.