Communications Manager jobs in United Arab Emirates
Dubai-Based Customer Care & After-Sales Specialist
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Dubai-Based Customer Care & After-Sales Specialist
Job summary
A growing e-commerce company in Dubai is seeking a full-time Customer Care & After-Sales Support Agent to enhance customer satisfaction. The ideal candidate will manage inquiries through various channels and track customer orders efficiently. The role emphasizes excellent English communication and prior experience in customer service or e-commerce. The company offers a dynamic work environment, supportive culture, and potential for growth, along with a competitive salary based on experience.
Benefits
Qualifications
- Excellent command of English; French is a plus.
- Previous experience in customer service or e-commerce preferred.
- Strong communication and problem-solving skills.
- Able to stay organized in a fast-paced environment.
- Positive attitude, patience, and attention to detail.
- Comfortable using Shopify and Gmail.
Responsibilities
- Handle all incoming customer inquiries via email, phone, and social media.
- Manage after-sales cases (returns, exchanges, order follow-ups).
- Track customer orders and coordinate with logistics partners.
- Provide clear, friendly, and solution-focused responses.
- Maintain accurate records in our CRM.
- Assist with daily operational tasks related to customer satisfaction.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.