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Résumé du poste
A leading consulting firm in the UAE seeks an experienced customer service manager to lead customer service operations. This role involves strategy development, team leadership, and coordination with supply chain functions to ensure service excellence. The ideal candidate will possess strong communication skills and 4–7 years of relevant experience in customer service or logistics. A bachelor's degree in a related field and proficiency in ERP systems are essential for success in this role.
Qualifications
- 4–7 years of professional experience in customer service or logistics.
- Direct experience with an ERP system is required.
- Additional certification in logistics or customer service is a strong advantage.
Responsabilités
- Develop and implement strategies to enhance service quality.
- Supervise daily operations to ensure on-time delivery.
- Act as the primary liaison with production to resolve issues.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.