Customer Service & Operations Leader

Agile Consultants; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in the UAE seeks an experienced customer service manager to lead customer service operations. This role involves strategy development, team leadership, and coordination with supply chain functions to ensure service excellence. The ideal candidate will possess strong communication skills and 4–7 years of relevant experience in customer service or logistics. A bachelor's degree in a related field and proficiency in ERP systems are essential for success in this role.

Qualifications

• 4–7 years of professional experience in customer service or logistics.
• Direct experience with an ERP system is required.
• Additional certification in logistics or customer service is a strong advantage.

Responsibilities

• Develop and implement strategies to enhance service quality.
• Supervise daily operations to ensure on-time delivery.
• Act as the primary liaison with production to resolve issues.

Skills

Customer service orientation

Problem-solving

Interpersonal skills

Communication skills

Leadership

Education

Bachelor’s degree in Business Administration or related field

Tools

ERP systems

MS Office suite

Job description

A leading consulting firm in the UAE seeks an experienced customer service manager to lead customer service operations. This role involves strategy development, team leadership, and coordination with supply chain functions to ensure service excellence. The ideal candidate will possess strong communication skills and 4–7 years of relevant experience in customer service or logistics. A bachelor's degree in a related field and proficiency in ERP systems are essential for success in this role.