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Descripción de la vacante
A leading Islamic bank in the UAE is seeking a Trade Services Specialist to deliver exceptional service at Business Banking Branches. The role involves managing Documentary Trade Finance transactions, liaising with partners, and supporting the Relationship Management Team. Candidates should have a bachelor's degree, at least 3 years of trade finance experience, and expertise in Islamic trade finance products. The position offers opportunities for cross-selling and customer advisory in a dynamic banking environment.
Formación
Minimum of 3 years of trade finance experience.
Knowledge of Islamic trade finance products and services.
Understanding of online banking for corporate & public sector.
Responsabilidades
Provide personalized service at Business Banking Branches.
Assist customers with Documentary Trade Finance transactions.
Liaise with internal partners to complete transactions.
Conocimientos
Comprehensive knowledge of trade products
Advanced presentation and negotiation skills
Ability to influence and lead change
Excellent cross selling and service skills
Good problem solving skills
Cultural sensitivity and adaptability
Educación
Bachelor/Master’s Degree
Certified CDCS or CITF
Descripción del empleo
Role: Trade Services Specialist (Outsource)
Location: Dubai
Role Purpose
Trade Service Specialist role is to provide personalized and satisfactory service at the Business Banking Branches through:
Servicing the customers in terms of execution of Documentary Trade Finance transactions and query management
Supporting the Relationship Management Team in the overall customer transactions & queries
Supporting the GTB Product WBG & GTB Sales BBD Team in the Global Transaction Banking and the delivery channel for transaction execution and query management
Liaising with internal partners to ensure the completion of transactions and queries
To manage effectively & efficiently the complex part of Trade Finance execution
Familiarize yourself about local laws, institutional policies / procedures and international standards conventions / practices like UCP, URC, URR, ISP, ISBP, URDG etc.
Check the Trade documents and assure that is in line with the implemented international and Trade standards and practices (UCP, URC, URR, ISP, ICBP, URDG)
Identify and monitor actual and potential risk and take proactive measure in order to control bank exposures while reviewing the trade instrument and ensure that all relevant details are congruent with a clean customer application from inception of the transaction to final collection
Providing efficient solution to the customers in case any issue between the customer and importer or exporter
Efficient coordination with the internal Departments CAD, Legal, Sharia, Operations, FI Compliance, Business and Treasury
Be fully aware of ADIB’s GTB Products and support the Product teams in reviewing new developed cash and trade products
Do the required signature verification according to ADIB’s Policies and Procedures
Providing direct front-desk customer assistance; directing and providing information to customers
Raising customers concerns and facilitating the resolution of customer complaints
Do proactive cross selling for GTB products
Assure proper handling of documents and check endorsements prior to delivery of Trade documents as per ADIB’s Policy and Procedures especially Trade Policies
Make sure that customer instructions must be completed and deliver effectively and efficiently in accordance with the set TAT
Providing the customer with advisory services in related to Trade and to assure smooth processing of a transaction
MIS - Quality and reliability of reports, weekly and monthly
Provide inputs to GTB sales team in structuring trade facilities based on clients’ interactions/ requirements
Assist the line manager in all activities required to ensure that the risk involved in designated product portfolio is monitored and mitigated, this risk will involve Technical Workability, Compline and AML risk , Documentary Risk , loss of income as well as ensuring that all transactions are well accommodated according to all related approvals from the designated approving bodies with all deferrals or exceptions approvals as per ADIB’s Trade Policies
Maintain confidentiality at all times
Specialist Skills / Technical Knowledge Required for this role
Comprehensive knowledge of trade products including all trade financing products offered by ADIB
Familiarity with ADIB’s products
Advanced presentation and negotiation skills
Ability to initiate, influence and lead change
Islamic Trade Finance products and services
Excellent cross selling and Service skills
Understanding of On-Line banking for corporate & Public sector
In depth knowledge of the local UAE Trade Finance market
Good problem solving skills
Cultural sensitivity and adaptability
Bachelor/Master’s Degree. Highly preferable to be Certified CDCS or CITF
Minimum of 3 years of trade finance experience
Experience in turning strategic concepts into defined business outcomes
Fostering and influencing senior stakeholder relationships with necessary departments and stakeholders responsible for delivering the product proposition (both internal and external)
Be able to recognize and make recommendations based on existing or expected market trends
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.