Operations Lead – Specialized Banking Products

National Bank of Fujairah; Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Fujairah is seeking a Senior Officer - Specialized Products. This role involves managing a team to ensure efficient operations, adhering to guidelines, and delivering excellent customer service. Candidates should possess a high school diploma with relevant banking experience, strong understanding of AML regulations, and basic computer skills. This position provides an opportunity to play a key role in operational enhancements and product rollouts within a reputable bank.

Qualifications

• Minimum high school education with 3 years banking operations experience.
• Basic understanding of AML and Central Bank regulations.
• Familiarity with core banking systems.

Responsibilities

• Manage and supervise team activities in Central Operations.
• Ensure timely completion of work and customer service quality.
• Respond promptly to customer inquiries with clear information.
• Prepare reports and suggest improvements in procedures.
• Resolve process problems and conduct user acceptance testing.

Skills

Customer Service Service Delivery

Advanced Transaction Processing and Control

Basic computer skills

Good English language aptitude

Education

High School or Diploma equivalent

Job description

A leading banking institution in Fujairah is seeking a Senior Officer - Specialized Products. This role involves managing a team to ensure efficient operations, adhering to guidelines, and delivering excellent customer service. Candidates should possess a high school diploma with relevant banking experience, strong understanding of AML regulations, and basic computer skills. This position provides an opportunity to play a key role in operational enhancements and product rollouts within a reputable bank.