Call Center Supervisor jobs in United Arab Emirates

Who we are: Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper.

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Security Supervisor you start a unique opportunity to become celebrated as the very best in your field.

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

• Your role is the one of the key pillars not only within security and risk management but also across the property as you are entrusted to protect and safeguard all hotel and residences guests employees their belongings and all hotel assets while ensuring our employees and guests receive nothing but the best experience.
• As part of your role you will also supervise the daily activities of all security personnel ensuring that all security staff provides services that go above and beyond guest and resident expectations while ensuring the safety and security of guests employees and contractors at all times.
• Security Supervisor is an operational role and you be responsible for the accident and fire alarm response and actions ensuring compliance with the local laws and company standards.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Security Supervisor you’ll have the opportunity to bring these to life and continue to create our legacy.

• You’ll bring your unique personality and passion to the role and the team.
• You have an established background working in the luxury hotels or similar establishments.
• Previous hotel operations experience will be an advantage.
• You are efficient organized and very good at working with MS Office applications.
• You are proactive quick thinker and able to demonstrate effective solution finding.
• You are adaptable to the ideas of different cultures settings and situations.
• You have a positive demeanor and excellent communication skills and great level of empathy.
• With excellent ability to multi-task and superb time-management skills you will be great in planning and ensuring that all SOPs and Departmental instructions are complied with.
• You have great communication skills with a strong customer service and business ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Proficiency in Arabic will be definite advantage.
• You will have relevant qualification/s police clearance SIRA license First Aid trained and qualified and have working knowledge of fire health and safety along with CCTV and defibrillator training and certification and bring wealth of previous experience working in same capacity for luxury hotels.
• Your previous experience in the United Arab Emirates will be a mandatory requirement.

Required Experience: Manager

Job Location: United Arab Emirates, Dubai