Remote Customer Experience Specialist

Sarwa; Remote; AED 60,000 - 80,000; Full time

Job summary

A leading fintech company is seeking a Junior Customer Excellence Associate to provide outstanding customer service while managing client inquiries through various communication channels. This role requires strong communication skills in English and another language, a Bachelor's degree, and experience in a client-facing capacity. The position offers a remote-first work environment, emphasizing proactive problem-solving and meticulous attention to detail to ensure exemplary customer satisfaction.

Benefits

Flexible work environment

Great company healthcare package

Learning and development budget

Qualifications

• 1-2 years of experience in a client-facing role.
• Comfortable with change and proactive.

Responsibilities

• Manage large amounts of tickets via WhatsApp, email, and phone calls.
• Assist clients in operational and troubleshooting tasks.
• Handle customer complaints and ensure resolution.

Skills

Excellent communication in English and either Arabic, Urdu, or Hindi

Multitasking

Attention to detail

Ability to adapt to different schedules

Education

Bachelor's degree

Job description

A leading fintech company is seeking a Junior Customer Excellence Associate to provide outstanding customer service while managing client inquiries through various communication channels. This role requires strong communication skills in English and another language, a Bachelor's degree, and experience in a client-facing capacity. The position offers a remote-first work environment, emphasizing proactive problem-solving and meticulous attention to detail to ensure exemplary customer satisfaction.