Customer Experience Specialist

Invest Bank; Sharjah; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading financial institution in Sharjah is seeking a Customer Experience Ambassador. This full-time, on-site role focuses on delivering excellent service across various channels. Responsibilities include efficiently resolving customer issues and collaborating with internal teams to enhance service delivery. The ideal candidate possesses strong customer service skills, basic banking product knowledge, and proficiency in both Arabic and English. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proficiency in spoken and written Arabic and English is required.
• Ability to manage multiple tasks efficiently.
• Previous experience in customer service or banking is a plus.

Responsibilities

• Deliver excellent customer service through multiple channels.
• Own customer issues end-to-end and ensure efficient resolution.
• Collaborate with internal teams to improve service delivery.

Skills

Strong interpersonal skills

Communication skills

Customer service skills

Problem-solving abilities

Customer-centric mindset

Teamwork

Attention to detail

Job description

Role Description

The Customer Experience Ambassador will focus on delivering excellent service to customers. Responsibilities include communicating with customers through multiple channels — inbound and outbound calls, chats, and other omni-channel platforms.

The Experience Ambassador owns the customer issue end-to-end, ensuring it is followed up and resolved efficiently to enhance first call resolution and overall customer satisfaction. Additionally, the role involves collaborating with internal teams to improve service delivery and maintain customer satisfaction. This is a full-time, on-site role based in Sharjah.

Qualifications

• Strong interpersonal, communication, and customer service skills
• Basic knowledge of banking products, services, and operations
• Problem-solving abilities and a customer-centric mindset
• Proficiency in spoken and written Arabic and English
• Ability to work effectively in a team and handle customer concerns professionally
• Attention to detail and ability to manage multiple tasks efficiently
• Previous experience in customer service or banking is a plus