Customer Experience Specialist

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing agency in Dubai is seeking a Customer Service Agent to provide first-class service, handle inquiries, and resolve issues promptly. The role requires excellent communication skills, strong problem-solving abilities, and proficiency in CRM tools. Previous customer service experience is preferred, and a high school diploma is required. This full-time position focuses on ensuring customer satisfaction and improving service delivery within a dynamic team environment.

Qualifications

• Proven work experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to multitask.
• Proficiency in CRM software and Microsoft Office.

Responsibilities

• Address customer inquiries via phone, email, live chat, or in-person.
• Maintain customer records and resolve product or service issues.
• Assist in onboarding new clients and handle customer complaints.
• Engage in training sessions to maintain updated knowledge.

Skills

Problem-solving

Communication

Multitasking

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

A recruitment and staffing agency in Dubai is seeking a Customer Service Agent to provide first-class service, handle inquiries, and resolve issues promptly. The role requires excellent communication skills, strong problem-solving abilities, and proficiency in CRM tools. Previous customer service experience is preferred, and a high school diploma is required. This full-time position focuses on ensuring customer satisfaction and improving service delivery within a dynamic team environment.