Call Center Representative jobs in United Arab Emirates

We are looking for an enthusiastic and results-driven Telesales Executive to join our real estate team. The primary responsibility is to contact pre-generated leads, qualify their interest and readiness to purchase or invest, and then hand over the qualified prospects to the sales team for follow-up and closing. The ideal candidate will have excellent communication skills, a persuasive personality, and the ability to quickly build rapport with potential clients over the phone.

• Lead Qualification
  • Call assigned pre-generated leads provided by the marketing team.
  • Introduce the company\'s real estate projects and services professionally.
  • Ask relevant questions to understand the customer\'s needs, preferences, and purchasing timeline.
  • Assess the seriousness and readiness of prospects, qualifying them based on defined criteria.
• Customer Engagement
  • Maintain a positive and helpful tone in all conversations to create a good first impression of the company.
  • Provide accurate and relevant information to potential clients.
  • Address basic inquiries and direct complex questions to the appropriate sales representatives.
• Handover & Coordination
  • Forward qualified leads to the sales team with detailed notes for follow-up.
  • Schedule appointments or site visits for the sales team where applicable.
  • Keep the sales team informed about the status of leads in real time.
• Data Management
  • Update and maintain the CRM system with call outcomes, notes, and follow-up actions.
  • Track daily call volumes, conversions, and lead status.
  • Prepare basic performance reports for review by management.

• Education: Bachelor\'s degree preferred.
• Experience: 3-4 years in telesales, telemarketing, or customer service, preferably within the UAE real estate sector.
• Familiarity with CRM systems and lead management processes.
• Fluency in English is required; Arabic or other languages is an advantage.

• Excellent verbal communication and interpersonal skills.
• Strong listening skills and the ability to ask relevant, qualifying questions.
• Confidence and professionalism on the phone.
• Target-driven with the ability to work under pressure.
• Organized, with good time management and follow-up skills.

• Proven experience as telesales representative or other sales / customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe / explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc / BA will be a plus