Call Center Representative jobs in United Arab Emirates

About Rightangled Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support.
• Process customer orders and returns, ensuring a smooth experience from order to delivery.
• Address and resolve customer complaints and concerns effectively.
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently.
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly.
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry.
• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support.

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment.
• Excellent verbal and written communication skills in Italian and Spanish for effective interaction with customers and team members; French is a plus.
• Strong problem‑solving skills to address customer concerns promptly and effectively.
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Strong organizational skills to manage multiple inquiries and maintain accurate records.

Annual discretionary performance bonus. Access to cutting‑edge technology and tools to support your work. Employee discounts on our healthcare products. Opportunities for personal and professional development within a forward‑thinking company.