Client Relationship Manager

IC Markets; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Forex trading firm is seeking a Client Relationship Manager to assist clients throughout their onboarding process and manage relationships. The ideal candidate should be fluent in Urdu/Hindi and business-level English, possess strong communication skills, and have at least one year of experience in the Forex industry. Responsibilities include educating clients on trading platforms, maintaining records, and ensuring KPIs are met. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Fluent in Urdu/Hindi and business-level English.
• At least one year of experience in a similar role in the Forex industry.
• Strong client service and communication skills with attention to detail.

Responsibilities

• Assist clients throughout the onboarding process.
• Manage relationships with new and existing clients and partners.
• Educate clients on trading platforms and products.
• Proactively promote products via telephone and email.
• Maintain detailed records of client communications.
• Research regional business opportunities.
• Ensure KPIs are met and support all departments as needed.

Skills

Fluent Urdu/Hindi

Business Professional in English

Excellent communication skills

Attention to detail

Client-focused

Strong negotiation skills

Understanding of financial markets

Dynamic and self-motivated

Ability to work independently

Team collaboration

Job description

Overview

IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity.

IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals.

Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.

About the Role

As a Client Relationship Manager, you will assist clients throughout the onboarding process and manage relationships with both clients and partners. You will educate clients on using the company’s trading platforms and products, proactively contact them to promote services, and handle incoming queries. Additionally, you will maintain accurate records of communications, research regional business opportunities, ensure KPIs are met, support various departments, manage your workflow, and undertake any additional tasks required for job success

Responsibilities

• Assist clients throughout the onboarding process
• Relationship management with new and existing clients
• Relationship management with new and existing Partners
• Educate clients on how to use the company’s trading platforms and products
• Being proactive in contacting clients by telephone and email to promote the company’s products and services
• Assisting with incoming queries from clients by telephone and email
• Entering and maintaining detailed and accurate records of your communication with clients on the company’s systems
• Researching regional business opportunities
• Ensuring all KPI’s are met
• Supporting and assisting with all departments as required
• Organizing and managing personal workflow
• All the additional ones the company might require for the successful development of the job

Qualifications

• Fluent Urdu/Hindi speaker
• Business Professional in verbal and written English
• Excellent communication and written skills, as well as attention to detail
• At least one year of experience in the Forex industry in a similar role
• Client-focused with excellent customer service
• Strong negotiation skills
• A broad understanding of financial markets and trading, preferably with foreign exchange
• Dynamic and self-motivated
• Ability to work independently as well as in a team

Essential

• Willing to work on a shift-based working schedule
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
• A high level of professionalism and personal integrity