Customer Service Assistant

Rightangled; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to enhance customer support. The role demands excellent communication skills, especially in German and Dutch, with a focus on resolving inquiries and managing orders. Candidates with prior experience in customer service, particularly in healthcare or pharmaceuticals, will excel. Join a team committed to innovation and patient care, and enjoy various benefits including annual bonuses and employee discounts.

Benefits

Annual discretionary performance bonus

Access to cutting-edge technology

Employee discounts on healthcare products

Opportunities for professional development

Qualifications

• Experience in customer service, preferably in a pharmaceutical or healthcare setting.
• Fluent in German and Dutch; French is a plus.
• Basic understanding of pharmaceutical products or willingness to learn.

Responsibilities

• Provide friendly assistance to customers regarding product inquiries.
• Process orders and returns efficiently.
• Address customer complaints effectively.
• Maintain knowledge of products and policies.
• Coordinate with sales and logistics for order issues.

Skills

Communication skills

Problem-solving skills

Attention to detail

Customer service experience

Organizational skills

Job description

About Rightangled

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.

Role Overview

We are looking for a dedicated and motivated CS Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.

The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.

Key Responsibilities

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
• Process customer orders and returns, ensuring a smooth experience from order to delivery
• Address and resolve customer complaints and concerns effectively
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support
• This list is non-exhaustive

Requirements

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
• Excellent verbal and written communication skills in German and Dutch for effective interaction with customers and team members - French would also be a big plus
• Strong problem-solving skills to address customer concerns promptly and effectively
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Strong organisational skills to manage multiple inquiries and maintain accurate records

Benefits

Why Work With Us?

At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.

What We Offer

• Annual discretionary performance bonus
• Access to cutting-edge technology and tools to support your work
• Employee discounts on our healthcare products
• Opportunities for personal and professional development within a forward-thinking company