Customer Care Representative

Al Tayer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading corporate entity in Dubai is looking for a Receptionist to manage the reception area effectively. The role involves handling calls professionally, maintaining cleanliness, and supporting the Sales team with reports. Ideal candidates will possess a High School Certificate, be well-versed in MS Office, and communicate effectively in both Arabic and English. This position requires strong telephone handling skills and a readiness to engage in a multicultural environment.

Qualifications

• Strong communication skills in both Arabic and English.
• Proficiency in computer software such as MS Office.
• Experience in a multicultural environment is a plus.

Responsibilities

• Manage reception area efficiently and courteously.
• Handle telephone calls and provide necessary information.
• Maintain cleanliness and hygiene in the reception area.
• Assist the Sales team with management information system reports.

Skills

Telephone handling

Communication in Arabic

Communication in English

Education

High School Certificate

Tools

MS Office

Job description

Job Purpose

To manage the reception efficiently, attend to guests and telephone calls in a professional manner befitting the corporate image of the Group and provide the necessary administrative support functionally required by the Showroom Manager.

Responsibilities

• Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office.


• Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.


• Ensure that all equipment / furniture is always in proper working condition and impeccably maintained.


• Assist the Sales team to prepare the MIS reports as per the business requirement

Education/Experience

High School Certificate
Good knowledge of computer software such as MS Office.

Good communication both in Arabic and in English.

Course in telephone handling skills an advantage
Exposure to multicultural environment