Healthcare Customer Care Specialist

Rightangled; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to enhance customer support. The role demands excellent communication skills, especially in German and Dutch, with a focus on resolving inquiries and managing orders. Candidates with prior experience in customer service, particularly in healthcare or pharmaceuticals, will excel. Join a team committed to innovation and patient care, and enjoy various benefits including annual bonuses and employee discounts.

Benefits

Annual discretionary performance bonus

Access to cutting-edge technology

Employee discounts on healthcare products

Opportunities for professional development

Qualifications

• Experience in customer service, preferably in a pharmaceutical or healthcare setting.
• Fluent in German and Dutch; French is a plus.
• Basic understanding of pharmaceutical products or willingness to learn.

Responsibilities

• Provide friendly assistance to customers regarding product inquiries.
• Process orders and returns efficiently.
• Address customer complaints effectively.
• Maintain knowledge of products and policies.
• Coordinate with sales and logistics for order issues.

Skills

Communication skills

Problem-solving skills

Attention to detail

Customer service experience

Organizational skills

Job description

A dynamic online pharmacy in Dubai is seeking a dedicated CS Assistant to enhance customer support. The role demands excellent communication skills, especially in German and Dutch, with a focus on resolving inquiries and managing orders. Candidates with prior experience in customer service, particularly in healthcare or pharmaceuticals, will excel. Join a team committed to innovation and patient care, and enjoy various benefits including annual bonuses and employee discounts.