Customer Care Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services company in Abu Dhabi seeks a Customer Care Specialist to manage client calls and provide support regarding stock brokerage accounts. The role requires excellent communication skills and a solid understanding of stock market principles. Responsibilities include assisting clients with inquiries, educating them on trading platforms, and resolving complaints. Candidates must be fluent in Arabic and English, with prior experience in a customer service setting. Interested applicants should have the ability to work under pressure and good time-management skills.

Qualifications

• Previous experience in a call center or stock brokerage environment.
• Strong presentation skills and product knowledge.
• Ability to work under pressure.

Responsibilities

• Handle incoming client inquiries via phone and email.
• Assist clients with account-related issues.
• Educate clients on trading platforms and tools.
• Resolve client complaints and issues professionally.
• Collaborate with other departments to enhance client experience.
• Participate in team meetings and training sessions.

Skills

Excellent communication skills

Knowledge of stock market principles

Fluency in Arabic and English

Strong time-management skills

Customer service experience

Tools

Word

PowerPoint

Job description

Overview

Role: Customer Care specialist
Location: Abu Dhabi

Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.

Key Accountabilities

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Specialist Skills / Technical Knowledge

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills poise and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English

Required Experience

Unclear Seniority