Customer Service Assistant

Rightangled; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A dynamic online pharmacy in the United Arab Emirates is looking for a customer service representative. You will provide friendly and professional assistance regarding product inquiries and order status while resolving customer complaints. The ideal candidate has experience in customer service, especially in the healthcare sector, and is bilingual in Italian and Spanish. This role offers an annual performance bonus, cutting-edge tools, and opportunities for professional development.

Benefits

Annual discretionary performance bonus

Employee discounts on healthcare products

Opportunities for professional development

Qualifications

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment.
• Excellent verbal and written communication skills in Italian and Spanish; French is a plus.
• Strong problem-solving skills to address customer concerns promptly.

Responsibilities

• Provide prompt, friendly, and professional assistance to customers regarding inquiries.
• Process customer orders and returns for a smooth experience.
• Address and resolve customer complaints effectively.
• Maintain knowledge of products, services, and policies.
• Work with departments to coordinate customer orders and resolve issues.

Skills

Customer service experience

Verbal communication in Italian

Verbal communication in Spanish

Problem-solving skills

Organizational skills

Job description

Role Overview

About Rightangled Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.

Key Responsibilities

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support.
• Process customer orders and returns, ensuring a smooth experience from order to delivery.
• Address and resolve customer complaints and concerns effectively.
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently.
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly.
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry.
• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support.

Qualifications

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment.
• Excellent verbal and written communication skills in Italian and Spanish for effective interaction with customers and team members; French is a plus.
• Strong problem‑solving skills to address customer concerns promptly and effectively.
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Strong organizational skills to manage multiple inquiries and maintain accurate records.

Benefits

Annual discretionary performance bonus. Access to cutting‑edge technology and tools to support your work. Employee discounts on our healthcare products. Opportunities for personal and professional development within a forward‑thinking company.