Automotive Service Advisor: Customer Experience & Upsell

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent automotive service company in the UAE is seeking a UAEN Service Advisor to enhance customer satisfaction. In this role, you'll manage customer inquiries, provide service estimates, and follow up on job statuses. Ideal candidates will have 2-3 years in a similar position, outstanding customer service skills, and technical knowledge. A strong command of English is required, with Arabic as a plus.

Qualifications

• Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge provides up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communications skills, Arabic is an added advantage.

Responsibilities

• Provide the customer with a positive experience by noting down jobs.
• Ask questions and record customer concerns and complaints.
• Check workshop situation and promise delivery time.
• Inform customer after work completion and agree on pick-up time.
• Promote value-added services.

Skills

Upselling skills

Problem solving

Job description

A prominent automotive service company in the UAE is seeking a UAEN Service Advisor to enhance customer satisfaction. In this role, you'll manage customer inquiries, provide service estimates, and follow up on job statuses. Ideal candidates will have 2-3 years in a similar position, outstanding customer service skills, and technical knowledge. A strong command of English is required, with Arabic as a plus.