Automotive Service Advisor - Elevate Customer Experience

Robinson & Co (Singapore) Pte Ltd; Sharjah; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading automotive group in Sharjah is seeking a Service Advisor to enhance customer experience and manage service jobs effectively. The ideal candidate will have 2-3 years of experience in an automotive dealership and strong communication skills in English. This role requires empathy and a proactive approach to customer service, ensuring satisfaction and efficient handling of service inquiries.

Qualifications

• Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership.
• Strong English communication skills; Arabic is an added advantage.

Responsibilities

• Provide positive customer experience and estimate job requirements.
• Check workshop situation and promise delivery time.
• Clear explanation of the job done and invoice to the customer.

Skills

Customer service

Technical knowledge

Upselling skills

Excellent communication

Problem solving

Strong English communications skills

Arabic language skills

Job description

A leading automotive group in Sharjah is seeking a Service Advisor to enhance customer experience and manage service jobs effectively. The ideal candidate will have 2-3 years of experience in an automotive dealership and strong communication skills in English. This role requires empathy and a proactive approach to customer service, ensuring satisfaction and efficient handling of service inquiries.