Auto Service Advisor: Customer Experience & Upsell Pro

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a Service Advisor to join their team. The ideal candidate will have proven experience in customer service, excellent communication skills in English (Arabic preferred), and a customer-centric mindset. Responsibilities include greeting customers, preparing service estimates, coordinating with the workshop team, and upselling services. This role offers a salary range of 5000 AED to 12000 AED along with benefits such as medical insurance and performance-based incentives.

Benefits

Medical insurance as per UAE law

Visa sponsorship

Training support

Performance-based incentives

Qualifications

• Proven experience as a Service Advisor or in a customer-facing role in the automotive industry.
• Fluent in English; Arabic preferred.
• Minimum 2 years of experience in a similar role.

Responsibilities

• Greet customers and understand their service needs.
• Prepare service estimates and manage customer expectations.
• Coordinate with the workshop for timely service delivery.
• Upsell additional services to maximize revenue.
• Handle customer inquiries and complaints.
• Maintain detailed records of service transactions.

Skills

Communication skills

Multitasking

Customer service orientation

Sales orientation

Tools

Automotive management systems

CRM tools

Job description

A leading automotive service provider in Dubai is seeking a Service Advisor to join their team. The ideal candidate will have proven experience in customer service, excellent communication skills in English (Arabic preferred), and a customer-centric mindset. Responsibilities include greeting customers, preparing service estimates, coordinating with the workshop team, and upselling services. This role offers a salary range of 5000 AED to 12000 AED along with benefits such as medical insurance and performance-based incentives.