Bilingual Automotive Service Advisor - Customer Focused

Abdulla Al Masaood and Sons Group (AMS Group); Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable automotive service provider in Abu Dhabi Emirate seeks a Service Advisor to manage the customer journey and deliver an exceptional automotive service experience. The candidate will need a minimum of 3 years in a similar role, proficiency in Arabic and English, and excellent communication skills. Responsibilities include greeting customers, providing service recommendations, and maintaining service records.

Qualifications

• Minimum of 3 years’ experience in a Service Advisor role, preferably within a dealership.
• Proficiency in both Arabic and English (verbal and written).
• Ability to clearly explain technical information in user-friendly terms.

Responsibilities

• Greet customers and collect vehicle information for service appointments.
• Provide accurate service recommendations and explain required maintenance or repairs.
• Prepare estimates, clarify charges, and secure customer approvals before proceeding.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Attention to detail

Bilingual (Arabic and English)

Education

Diploma or degree in automotive or a related field

Tools

Dealership management software

Microsoft Office

Job description

A reputable automotive service provider in Abu Dhabi Emirate seeks a Service Advisor to manage the customer journey and deliver an exceptional automotive service experience. The candidate will need a minimum of 3 years in a similar role, proficiency in Arabic and English, and excellent communication skills. Responsibilities include greeting customers, providing service recommendations, and maintaining service records.