Customer Support Manager — Lead UAE Team, Visa & Benefits

ALBA CORP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service company in the UAE is seeking a Customer Support Manager to enhance service operations. This role involves overseeing the customer care team, implementing service protocols, and ensuring high performance metrics. The ideal candidate brings over 5 years of experience, strong leadership skills, and excellent communication abilities. The position offers competitive salary, work visa sponsorship, and a supportive team culture.

Benefits

Work Visa sponsorship

Medical insurance

30 days of paid annual leave

Supportive team culture and modern office environment

Qualifications

• Minimum 5 years of experience in customer care or service management, preferably in the UAE.
• Strong leadership skills with experience managing teams in client-facing roles.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Oversee day-to-day operations of the customer care team.
• Develop and implement service protocols to improve response time.
• Monitor service KPIs and maintain high performance.

Skills

Leadership skills

Conflict resolution

Customer service management

Communication skills

CRM proficiency

Job description

A leading customer service company in the UAE is seeking a Customer Support Manager to enhance service operations. This role involves overseeing the customer care team, implementing service protocols, and ensuring high performance metrics. The ideal candidate brings over 5 years of experience, strong leadership skills, and excellent communication abilities. The position offers competitive salary, work visa sponsorship, and a supportive team culture.