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Student Tech Support Champion
Job summary
A leading online education provider in South Africa seeks a Technical Support representative to assist students and staff with technical queries. The ideal candidate will provide omni-channel tech support, diagnose and resolve issues across key platforms, and maintain detailed case notes. Prior help-desk experience is essential, along with a Matric certificate and a good understanding of Windows/macOS environments. This role supports the educational mission of the company.
Qualifications
- Prior help-desk experience, preferably in an online-education context.
- Solid knowledge of Windows/macOS environments and web applications.
Responsibilities
- Provide omni-channel support within defined response times.
- Troubleshoot and escalate unresolved technical issues.
- Maintain detailed case notes and contribute to knowledge base.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.