Student Tech Support Champion

Teneo Education; South Africa; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online education provider in South Africa seeks a Technical Support representative to assist students and staff with technical queries. The ideal candidate will provide omni-channel tech support, diagnose and resolve issues across key platforms, and maintain detailed case notes. Prior help-desk experience is essential, along with a Matric certificate and a good understanding of Windows/macOS environments. This role supports the educational mission of the company.

Qualifications

• Prior help-desk experience, preferably in an online-education context.
• Solid knowledge of Windows/macOS environments and web applications.

Responsibilities

• Provide omni-channel support within defined response times.
• Troubleshoot and escalate unresolved technical issues.
• Maintain detailed case notes and contribute to knowledge base.

Skills

Analytical problem-solving

Communication abilities

Knowledge of Windows/macOS environments

Organizational skills

Resilience

Education

Matric certificate

IT studies (A+/N+)

Tools

HubSpot

Canvas LMS

Okta

PowerSchool

Zoom

Job description

A leading online education provider in South Africa seeks a Technical Support representative to assist students and staff with technical queries. The ideal candidate will provide omni-channel tech support, diagnose and resolve issues across key platforms, and maintain detailed case notes. Prior help-desk experience is essential, along with a Matric certificate and a good understanding of Windows/macOS environments. This role supports the educational mission of the company.