ITIL 4 Support Engineer – Cloud & Hybrid IT Ops

SavageOne Pty Ltd; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading technical operations company is seeking an experienced ITIL 4 Support Engineer to enhance their support team in Johannesburg. The role involves delivering comprehensive technical support across various systems with a focus on incident management and cloud technologies like AWS and OpenShift. Ideal candidates will possess an ITIL 4 Foundation Certification along with experience in IT support and proactive system monitoring.

Qualifications

• ITIL 4 Foundation Certification (mandatory).
• Experience with incident management and configuration management.
• Hands-on experience with AWS, OpenShift, and hybrid IT environments.

Responsibilities

• Deliver 1st-line and preventative technical support across IT systems.
• Perform incident resolution and root cause analysis.
• Monitor system health and performance.

Skills

Incident & problem management

Configuration and capacity management

Monitoring systems

Stakeholder communication

Education

ITIL 4 Foundation Certification

Tools

AWS

OpenShift

ServiceNow

Remedy

Jira

Job description

A leading technical operations company is seeking an experienced ITIL 4 Support Engineer to enhance their support team in Johannesburg. The role involves delivering comprehensive technical support across various systems with a focus on incident management and cloud technologies like AWS and OpenShift. Ideal candidates will possess an ITIL 4 Foundation Certification along with experience in IT support and proactive system monitoring.