Service Adviser jobs in South Africa

Company Description

Valterra Platinum is the world’s leading primary producer of Platinum Group Metals (PGMs), operating across the full value chain, from resource to market. We mine the materials that make modern life possible, in ways that are safer, smarter and more responsible.

Our business is at the heart of the broader Southern African economic and social landscape and we are committed to working towards a safe, sustainable, competitive and profitable business that benefits our country, our communities, our people, and our shareholders.

If you're driven by purpose, performance and the opportunity to make a lasting impact, we invite you to join us. At Valterra, you'll be part of a team creating value that lasts—powered by curiosity, courage, and care. Apply today and be part of something bigger.

Location: Rustenburg

Number of Positions: 01

Job Description

Job responsibilities include (but are not limited to):

The Protection Services Analyst will be responsible for the management, analysis and profiling of information generated by Crime Information systems. This is aimed at the identification of crime patterns, trends and threats as well as conducting reconstruction analysis of criminal events to assist investigations.

Manage, analyze and profile information generated by Crime Information systems:

• Conduct data interrogation, analysis and profiling on Crime Information related database systems;
• Conduct data interrogation, analysis and profiling on Crime Information related database systems;
• Detecting of patterns and trends in data related to priority crimes;
• Conduct comprehensive reconstruction analysis on identified trends;
• Accurate and comprehensive identification of crime threats;
• Timely, comprehensive and accurate response to urgent requests;
• Ensure Discretion and confidentiality;
• Adhering to Safety, Regulations, The Act, Codes of practice and standards
  
  

Maintain Crime Information systems

• Maintain accurate, up to date and comprehensive Crime information systems;
• Continuous cleaning of data to find duplicates and identify links on unstructured data to enhance Data integrity;
• Continuous review of audit protocols, data checklists, business rules and queries to find best practices to enhance Crime information systems;
• Update and maintain the statistical, analysis and charting system templates
  
  

Provide comprehensive and accurate output from Crime Information Systems

• Compile comprehensive and accurate statistical and information reports and graphs;
• Compile comprehensive, accurate and in-depth Crime Threat Analyses;
• Compile comprehensive and accurate reconstruction analyses charts;
• Conduct all work according to applicable and required legislation, policies, standards and procedures to ensure output is admissible criminal court evidence;
  
  

Crime information management strategy and risk modelling

• Execute the System and Crime reporting related protocol (including manuals, policies and procedures);
• Formulate, plan, and initiate information gathering strategies to enhance Crime information management and analysis;
• Identify data sources and incorporate into system risk modelling to enhance Crime threat analysis capacity;
• Identify opportunities to improve Crime Information systems and share best practice solutions
  
  

Provide efficient collaboration and assistance in investigations related to Crime threats Add role activities

• Compile comprehensive and accurate Crime Threat analysis findings information reports, graphs and charts;
• Provide comprehensive, accurate and in-depth feedback presentations on findings, identified patterns, trends and threats;
• Establish effective Inter-department/unit communication and correspondence with all relevant role-players;
• Perform ad hoc tasks given by Protection Services Senior Analyst
  
  

Qualifications

N.B Kindly upload all relevant certificates to your application. We will unfortunately not consider applications that don’t have supporting documents.

Prescribed

• Grade 12
• NQF level 5 Diploma in Crime Analysis/ Research/ Investigation/Policing/ Security/ Law (RPL can be applied to recognize skills obtained through short courses and experience)
  
  

Desirable

Valid EB/Code 08 driver’s licence

Registered with PSIRA Grade A

Experience

• Minimum 5 years’ experience in Security or equivalent environment of which 3 years should be in Investigation/ Crime Information analysis/Intelligence/ and, or Profiling;
• 3 years’ experience in supervisory position;
  
  

Technical Knowledge(experience) Required For Role

• Intermediate level of computer literacy: MS Office (Excel and Access)
• Crime analysis applications (Analyst Notebook, CiiMS and iBase systems)
• Developing skill in understanding and recognition of criminal incident behaviour and suspect profiling;
• Proficient skill in report writing;
• Competent in functional systems used in the organization;
• Advanced skill in the use of analytical tools (e.g. Analyst studio / Data Walk);
• Knowledge of security related legislation/policies/procedures/standards and VPSHR;
• Basic project management skills
  
  

Pre-Requisite

Medical certificate of fitness

Psychometric Assessment

No criminal record

Pass polygraph test

Additional Information

Who We Are

We are a Southern African PGM producer, marketing metals globally, with a presence across 8 regions and 17 sites. Our operations include 4 operating mines, 3 smelters, and 2 refineries, giving us full control across the Platinum Group Metals (PGM) value chain—from resource to market.

We explore, we mine, we concentrate, we smelt, we refine and we market. As a result, we have an in-depth knowledge of PGM production and markets. Using this knowledge, we invest in developing sustainable markets for PGMs, partnering directly with research institutions as well as customers in the industrial, jewellery and investment sectors.

With 3 global marketing hubs and a team of over 29,000 employees, we serve a diverse international customer base while remaining deeply rooted in Southern Africa.

What We Offer

At Valterra Platinum, you will join a team committed to excellence and impact.

We Offer

• Meaningful work in a high-performance, values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning, development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.
  
  

Inclusion and Diversity

Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Valterra Platinum has a zero tolerance to dignity harms, these include all acts of gender based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How To Apply

To apply for this role, please complete our online application form via this job advert.

Closing Date

05 August 2025

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