Field Service Technician (Office Automation)

Daisy JHB (Pty) Ltd; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology service provider in Polokwane is looking for a technician to service client devices and perform troubleshooting. The ideal candidate has a minimum of Grade 12 qualifications, a Driver's License, and two years of experience in the office automation industry. Responsibilities include handling software and hardware issues, performing maintenance, and managing stock. Good communication skills are crucial for liaising with clients and management.

Qualifications

• Two years experience in the office automation industry.
• Previous field service experience is required.
• Ability to use manuals for troubleshooting in low support areas.

Responsibilities

• Servicing client devices onsite.
• Logical troubleshooting on a wide range of client devices.
• Performing software support including firmware updates.
• Maintaining boot stock of toners and spares.

Skills

Troubleshooting client devices

Software support

Hardware troubleshooting on copiers and printers

Time management

Good communication skills

Education

Minimum Grade 12 Qualifications

Driver's License

Job description

Overview

Summary: Servicing client devices onsite. Be able to perform logical troubleshooting on a wide range of client devices. Perform IT related troubleshooting. Perform software support including firmware, installation of devices. Perform hardware related troubleshooting on copiers and printers. Perform PM services to reduce client failure. Ensure that calls get done within SLA once received. Perform quality work including firmware updates on devices. Ensure that preventative maintenance is done as per schedule. Manage boot stock of toners and spares including submitting job sheets. Ensure accuracy of boot stock. Boot stock done monthly. Accurately operating of the mobile app (Tech Connect).

Responsibilities

• Servicing client devices onsite
• Be able to perform logical troubleshooting on a wide range of client devices
• Perform IT related troubleshooting
• Perform software support including firmware, installation of devices
• Perform hardware related troubleshooting on copiers and printers
• Perform preventative maintenance (PM) services to reduce client failure
• Ensure that calls get done within SLA once received
• Perform quality work including firmware updates on devices
• Ensure that preventative maintenance is done as per schedule
• Manage boot stock of toners and spares including submitting job sheets
• Ensure accuracy of boot stock
• Boot stock done monthly
• Accurately operate the mobile app (Tech Connect)

Qualifications

• Minimum Grade 12 Qualifications
• Driver's License

Experience

• Two-year experience in the office automation industry
• Previous field service experience
• High volume device experience is an advantage
• Networking and understanding software will form part of the duties
• Able to use manuals to troubleshoot as the position will often be in areas where support reception is poor
• Must have experience on printers and copiers
• Good communication skills both with clients and with management
• Skills relevant to a job include education or experience & specialized training
• Time management; ability to work independently

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply