Senior Field Service Technician - Grinding

Metso Corporation; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global technology firm is seeking a Senior Field Service Technician - Grinding in Gauteng. The role involves coordinating customer service requests and site activities, ensuring compliance with service processes. Ideal candidates will have Matric and 3-5 years in heavy industry. Join us in making a positive change toward a sustainable future, with opportunities for personal growth and development. Experience in customer-focused environments is essential.

Benefits

Global incentive program

Ongoing growth dialogues

Inclusive culture

Mentoring programs

Education assistance

Qualifications

• Minimum 3-5 years of experience in heavy industry, preferably grinding mills.
• Experience in field service planning and execution.
• Strong written and verbal communication skills in English.

Responsibilities

• Coordinate and execute customer service requests and site activities.
• Manage scheduling, planning & travel logistics for site work.
• Ensure compliance with Metso field service processes.

Skills

Interpersonal skills

Problem-solving

Communication

Leadership

Team Player

Education

Matric (Grade 12)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

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Senior Field Service Technician - Grinding

Primary Location: Alberton, ZA

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 13 February 2026

JOB TITLE: FIELD SERVICE TECHNICIAN – GRINDING, SOUTH AFRICA.

We are seeking a Field Service Technician - Grinding, to join our FSE Team. The successful candidate will be responsible for, but is not limited to the use of Field service Systems such as FSM, FSE related App’s and ensuring that customer specific requirements are fulfilled by identifying the correct resources and planning the safe and timely execution of Field service tasks in the most cost-efficient manner in the FSM system under the guidance of the Field service leadership team.

In this position, you will report to FS Supervisor, FS Manager, Field Service Operations.

This position is mainly located in Alrode, Gauteng.

What you will do

Responsibilities include coordination and execution of:

• Action and manage customer service requests, enquiries, and site activities as and when they arise
• Site mobilization including inductions, medicals, flight tickets, visas/work permits and site access
• Scheduling, planning & travel logistics of teams identified for site work, plan and manage own work schedules
• Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements
• Safe execution of FS site activities on site
• Submitting weekly timesheet entries of own hours
• Ensure Field Service Management (FSM) work orders are completed as per Metso processes and procedures, service report finalization within 7 days after completion of site work
• Compliance with Metso field service processes and procedures
• Support and maintain utilization and safety reporting process
• Be a customer contact for Field service team
• Following up on spares / services required for Field service jobs
• Establishing and confirming scope of FS work with customers
• Be proactive in ensuring that all costs are collected in a timely manner prior to job closing and invoicing
• Other tasks as assigned by Service Operations Manager

Who you are

• Matric (Grade 12)
• Minimum 3-5 years of experience in heavy industry, preferably with grinding mills, inspections, maintenance and resource planning
• Experience with planning and maintenance execution in a field service environment
• Experience with working in a customer-focused and fast-paced professional field service environment

Working conditions:

• 15% office based
• With unlimited growth potential in field service operations

What skills, competencies and requirements (hard and soft) are essential for this role?

• Strong interpersonal, leadership and administrative skills
• Willing to actively engage in problem solving
• Ability to effectively communicate defined reliability guidelines to customers
• Capable to identify improvement opportunities that deliver value to the business based on performed analysis
• Strong written and verbal communication skills in English with additional languages considered a plus
• Proficient in Microsoft Excel, Word and PowerPoint
• Professional
• Team Player
• Self-motivated

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application
• Go to PeoplePoint, click on careers and start your application

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.