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Resumo da oferta
A leading global BPO company is seeking a Team Leader in Cape Town to inspire and develop a team of agents. The role involves managing daily operations, coaching agents to meet performance targets, and ensuring quality customer interactions. Candidates should have 2-3 years of experience in a supervisory role within the BPO industry and proven coaching skills. This position offers an opportunity to drive team productivity in a dynamic environment.
Qualificações
- 2-3 years experience as an Operations Supervisor within the BPO Industry.
- Proven Coaching experience.
- Proficiency with ServiceNow or similar ticketing systems.
Responsabilidades
- Manage daily team operations using the TOPS model.
- Coach, motivate, and develop agents to meet performance targets.
- Monitor agent interactions and provide feedback.
Conhecimentos
Formação académica
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.