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IT Support Specialist
Job summary
A leading provider of cloud solutions is seeking an IT Support Specialist to provide remote technical support and troubleshoot software issues. The ideal candidate has 1-2 years of IT support experience, proficiency in cloud platforms like AWS, Google Cloud, or Azure, and excellent communication skills. This role offers a salary range of R15,000 - R25,000 per month, with a focus on exceptional customer service.
Qualifications
- 1-2 years of IT support experience.
- Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
- Excellent communication skills and ability to work independently.
Responsibilities
- Provide remote technical support for cloud services and infrastructure.
- Troubleshoot hardware and software issues, including network configuration problems.
- Assist clients in migrating to cloud platforms and provide ongoing support.
- Document issues and provide feedback for product improvement.
Skills
Tools
IT Support Specialist
Remote Position
Location: Cape Town
Salary: R15,000 - R25,000 Per Month
Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.
They are seeking an IT Support Specialist to join their technical support team, responsible for troubleshooting software issues, managing cloud platforms, and providing exceptional customer service to clients.
- Provide remote technical support for cloud services and infrastructure.
- Troubleshoot hardware and software issues, including network configuration problems.
- Assist clients in migrating to cloud platforms and provide ongoing support.
- Document issues and provide feedback for product improvement.
- 1-2 years of IT support experience.
- Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
- Excellent communication skills and ability to work independently.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.