Scheduling Coordinator

ISTA Personnel Solutions; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A healthcare services provider in South Africa is looking for a Medical Scheduling Coordinator to join their remote team. In this role, you will manage patient appointments and communication between various healthcare teams. The ideal candidate will have 2-3 years of experience in scheduling, exceptional communication skills, and the ability to work in a fast-paced environment. This position requires working US-based hours and reliable internet with a backup power solution.

Qualifications

• 2-3 years' experience in scheduling and coordination, preferably in healthcare or home care services.
• Must be able to prioritize and multi-task in a fast-paced environment.
• Prior experience working remotely is preferred.

Responsibilities

• Schedule and manage patient appointments.
• Act as the main point of contact for patients and healthcare providers.
• Maintain accurate records of patient appointments.
• Work closely with home care teams for scheduling.
• Resolve scheduling conflicts efficiently.
• Accurately input and update patient information.
• Ensure compliance with healthcare regulations.

Skills

Scheduling and coordination

Exceptional communication skills

Problem-solving

Attention to detail

Microsoft Office proficiency

Job description

ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.

PLEASE NOTE:

• Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday. (Hours may vary due to daylight savings.)
• Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection.
• Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.

Key Responsibilities:

• Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
• Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
• Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
• Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
• Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Additional Information:

• Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
• Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
• Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday.

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
• Exceptional communication skills
• Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.