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Industrial Technique Business Line Manager Service
Descripción de la vacante
A dynamic management consultancy is seeking a Business Line Manager – Service in Johannesburg. The ideal candidate is a strategic leader with over 5 years of technical management experience, responsible for driving service strategy and ensuring customer satisfaction. This role offers a unique opportunity to lead a team in a fast-paced industrial environment, focusing on operational efficiency and sustainable growth.
Formación
- 5+ years' experience in technical and business management.
- Experience in industrial maintenance or automotive assembly is preferred.
- Proven leadership in managing technical service teams.
Responsabilidades
- Develop and execute strategic business plans for growth.
- Lead the Service Team to deliver quality customer support.
- Identify new service business opportunities.
Conocimientos
Educación
Herramientas
Are you a strategic leader with a passion for service excellence, people development, and business growth?
An exciting opportunity exists for an experienced Business Line Manager – Service to lead and develop a dynamic team within a highly technical, fast-paced industrial environment.
The successful candidate will be responsible for driving the overall service strategy — ensuring customer satisfaction, operational efficiency, and sustainable business growth. This senior leadership role includes full P&L responsibility, strategic planning, and the development of a customer‑centric service culture.
- Develop and execute strategic business plans and budgets to achieve growth and profitability targets.
- Lead, coach, and motivate the Service Team to deliver top‑quality customer support and technical excellence.
- Identify and pursue new service business opportunities across Sub‑Saharan Africa.
- Manage and negotiate service contracts, pricing, and commercial agreements.
- Drive continuous improvement and innovation in service delivery.
- Ensure strong customer relationships, focusing on long‑term partnerships and satisfaction.
- Launch new service products and solutions to the market.
- Represent the Service function at management forums and align business objectives with overall company goals.
- Degree in Engineering or a related technical field.
- Minimum 5 years’ experience in technical and business management, ideally in industrial maintenance or automotive assembly environments.
- Strong financial, analytical, and commercial acumen.
- Proven leadership experience managing technical service teams.
- Excellent communication and relationship‑building skills.
- Proficiency in MS Office, SAP, and CRM systems.
- Knowledge of industrial tools and tightening techniques advantageous.
- Valid driver’s license and willingness to travel frequently within Sub‑Saharan Africa.
- Dynamic, results‑oriented, and self‑driven.
- Entrepreneurial mindset with strong problem‑solving and decision‑making skills.
- Team player with excellent organizational and planning ability.
- Customer‑focused with a commitment to quality and continuous improvement.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.