Industrial Technique Business Line Manager Service

IntelliStaff; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic management consultancy is seeking a Business Line Manager – Service in Johannesburg. The ideal candidate is a strategic leader with over 5 years of technical management experience, responsible for driving service strategy and ensuring customer satisfaction. This role offers a unique opportunity to lead a team in a fast-paced industrial environment, focusing on operational efficiency and sustainable growth.

Qualifications

• 5+ years' experience in technical and business management.
• Experience in industrial maintenance or automotive assembly is preferred.
• Proven leadership in managing technical service teams.

Responsibilities

• Develop and execute strategic business plans for growth.
• Lead the Service Team to deliver quality customer support.
• Identify new service business opportunities.

Skills

Leadership

Financial acumen

Analytical skills

Communication

Customer focus

Education

Degree in Engineering or related field

Tools

MS Office

SAP

CRM systems

Job description

SUMMARY

Are you a strategic leader with a passion for service excellence, people development, and business growth?

An exciting opportunity exists for an experienced Business Line Manager – Service to lead and develop a dynamic team within a highly technical, fast-paced industrial environment.

About the Role

The successful candidate will be responsible for driving the overall service strategy — ensuring customer satisfaction, operational efficiency, and sustainable business growth. This senior leadership role includes full P&L responsibility, strategic planning, and the development of a customer‑centric service culture.

POSITION INFO : Key Responsibilities

• Develop and execute strategic business plans and budgets to achieve growth and profitability targets.
• Lead, coach, and motivate the Service Team to deliver top‑quality customer support and technical excellence.
• Identify and pursue new service business opportunities across Sub‑Saharan Africa.
• Manage and negotiate service contracts, pricing, and commercial agreements.
• Drive continuous improvement and innovation in service delivery.
• Ensure strong customer relationships, focusing on long‑term partnerships and satisfaction.
• Launch new service products and solutions to the market.
• Represent the Service function at management forums and align business objectives with overall company goals.

Requirements

• Degree in Engineering or a related technical field.
• Minimum 5 years’ experience in technical and business management, ideally in industrial maintenance or automotive assembly environments.
• Strong financial, analytical, and commercial acumen.
• Proven leadership experience managing technical service teams.
• Excellent communication and relationship‑building skills.
• Proficiency in MS Office, SAP, and CRM systems.
• Knowledge of industrial tools and tightening techniques advantageous.
• Valid driver’s license and willingness to travel frequently within Sub‑Saharan Africa.

Personal Attributes

• Dynamic, results‑oriented, and self‑driven.
• Entrepreneurial mindset with strong problem‑solving and decision‑making skills.
• Team player with excellent organizational and planning ability.
• Customer‑focused with a commitment to quality and continuous improvement.