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AI-Driven E-commerce Support Specialist - Remote US Weekend
Job summary
A leading e-commerce support company is hiring a Customer Support Specialist to work remotely, handling support tickets for e-commerce brands. The role involves managing 100-200 tickets daily, editing AI-generated responses, and familiarity with Shopify is preferred. Candidates should have 2-3 years of experience, excellent written English, and be available on weekends. Compensation details are competitive.
Qualifications
- 2–3 years of e-commerce or DTC support experience.
- Excellent written English and strong attention to detail.
- Comfortable working weekends on a fixed 5-day schedule.
Responsibilities
- Manage 100–200 support tickets daily.
- Edit and approve AI-generated replies for clarity and tone.
- Use Shopify and integrated tools to resolve customer issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.