Broker Relationship Manager

TWK Agri (Pty) Ltd.; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A trusted leader in agriculture seeks a Broker Relationship Manager in Krugersdorp, Gauteng. This role is key to managing, expanding, and building broker relationships within the Short-Term Insurance division. Ideal candidates will possess a degree related to Business, with 3-5 years experience in relationship management. You'll act as the primary contact for brokers, ensuring alignment with company objectives, while leveraging a broad network to drive business growth. A bilingual skill set in Afrikaans and English is preferred.

Qualifications

• 3–5 years experience in relationship management or broker management in short-term insurance.
• Strong knowledge of short-term insurance broker environment and distribution channels.
• Demonstrated experience in broker onboarding and portfolio growth.
• Bilingual in Afrikaans and English.

Responsibilities

• Build and strengthen relationships with brokers and stakeholders.
• Onboard new short-term insurance brokers.
• Manage ongoing broker relationships and ensure alignment with strategic objectives.
• Monitor broker data and provide insights to management.

Skills

Relationship management

Communication

Negotiation

Analytical skills

Client-focused mindset

Education

Relevant diploma or degree in Business Administration, Marketing, Finance, Insurance, or related field

Job description

Overview

EUM, part of the TWK Group, has the following vacancy available: Broker Relationship Manager at Krugersdorp, Gauteng.

This role involves building, expanding, and managing strategic broker relationships within EUM’s Short-Term Insurance business. The position is responsible for sourcing and onboarding new brokers for the newly established EUM Short-Term Insurance division, while also managing and growing existing broker relationships over time. The Relationship Manager will act as a senior, trusted partner to brokers, leveraging deep industry knowledge, a strong broker network, and a relationship-driven approach to support sustainable business growth, compliance, and long-term collaboration.

Responsibilities

• Build, maintain, and strengthen long-term relationships with brokers and key stakeholders
• Act as the primary point of contact for brokers, addressing queries, resolving issues, and managing expectations effectively
• Identify, source, and onboard new short-term insurance brokers to support the growth of the newly established EUM Short-Term Insurance operation
• Manage broker relationships on an ongoing basis, ensuring engagement, performance, and alignment with EUM’s strategic objectives
• Leverage an established broker network to expand EUM’s market presence
• Proactively identify new business, cross-selling, and upselling opportunities based on broker performance, trends, and feedback
• Collaborate closely with internal teams, including underwriting, administration, claims, sales, and marketing, to ensure seamless service delivery
• Monitor broker and client data, analyse trends, and provide insights and reports to management
• Ensure adherence to internal policies, governance standards, and industry regulations
• Represent EUM at industry events, broker forums, and networking engagements to enhance brand presence and market intelligence

Qualifications and Skills

• Relevant diploma or degree in Business Administration, Marketing, Finance, Insurance, or a related field
• Proven experience (3–5 years) in relationship management, broker management, business development, or sales within short-term insurance
• Strong knowledge of the short-term insurance broker environment and distribution channels
• An established and broad network of short-term insurance brokers
• Demonstrated experience in broker onboarding, relationship management, and portfolio growth
• Experience in funeral administration and/or insurance (advantageous)
• Senior-level maturity, professionalism, and confidence in stakeholder engagement
• Excellent communication, negotiation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Client-focused mindset with the ability to balance relationship management and commercial objectives
• Bilingual (Afrikaans & English)

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

The company can expire job adverts at any time at their own discretion.

TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.