Postes à Pretoria, Afrique du Sud

Job Description We’re looking for an experienced and proactive Team Coordinator to support our client’s Tenant Find team in the real estate sector. You’ll lead a team of 5–7 Lettings Negotiators, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment. You’ll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3–5 years of management experience in tenant find, including direct experience as a Lettings Negotiator.

40% – Operational Support

• Handle complex or unclear cases
• Resolve bottlenecks and support workload peaks
• Provide second-eye reviews and direct assistance to team members

40% – Team Management & Development

• Manage 3–5 Lettings Negotiators (scaling up to 8–10 within next 3-6 months)
• Deliver training and product/regulatory updates
• Run performance reviews, provide coaching, and support career development

20% – Process & Continuous Improvement

• Contribute to Central Operations process improvements
• Update or create training materials
• Suggest and implement standardisation and efficiency improvements
• Analyse team metrics and KPIs

• 3-5+ years of team management experience in real estate, ideally in the UK market and with a focus on tenant find
• Hands-on experience as a Lettings Negotiator or similar role
• Strong understanding of UK residential lettings regulations
• Proven ability to build and manage small teams (3–5 people), ideally in a remote or distributed setup
• Adaptable and quick to learn in a tech-driven, fast-changing environment
• Strong process-thinking mindset; able to identify, document, and implement operational improvements
• Clear and confident communicator, both written and verbal, with stakeholders at all levels

• Own laptop or computer with webcam and headphones
• ADSL/Fibre internet (minimum speed: 50 Mbps)
• VOIP-compatible headset
• Installed antivirus software
• Backup battery/UPS for power continuity