Customer Care Agent

The Global Talent Co.; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A forward-thinking talent recruitment agency is seeking a Customer Care Agent who is fluent in German. In this remote role, you will be responsible for providing excellent service to customers, addressing inquiries, assisting with payments, and collaborating across teams to continuously improve the customer experience. Candidates with strong communication skills and a passion for healthcare are encouraged to apply. This position offers a great opportunity for growth in a dynamic online environment.

Responsibilities

• Be the first contact for customers via email and live chat.
• Assist with payments and order processing.
• Collaborate with departments to improve customer satisfaction.
• Support ongoing improvements in customer service processes.
• Provide feedback and insights for optimising customer experience.

Skills

Fluent in German

Excellent communication skills

Problem-solving abilities

Patience in high-pressure situations

Independent and team work

Interest in dermatology or healthcare

Proficiency in MS Office

Detail-oriented

Customer service experience

Tools

MS Office

Digital tools adaptation

Job description

Customer Care Agent (German Speaker) Full-time (40hrs a week), Remote South Africa

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

About the Company:

Join a fast-growing, innovative healthcare company revolutionising dermatological care. Based in Germany, the company is dedicated to providing personalised and accessible online treatments for various skin concerns. With a strong focus on medical expertise, cutting-edge technology, and outstanding customer experience, they have already helped hundreds of thousands of patients.

About the Job:

As a Customer Care Agent (German Speaker), you will be the first point of contact for customers, ensuring a seamless and supportive experience.

Your role will involve responding to enquiries via email and live chat, assisting with payments and orders, and collaborating with various departments to enhance customer satisfaction. This position is vital to maintaining the company's commitment to providing high-quality, patient-centred service while continuously improving customer care processes.

What You’ll Do:

• Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally.
• Assist customers with payments, order processing, and general questions related to their dermatological treatments.
• Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development.
• Support the continuous improvement of customer service processes to enhance efficiency and satisfaction.
• Provide insights and ideas to optimise the customer experience based on feedback and common concerns.

Requirements:

• Fluent in German (spoken and written) with excellent communication skills.
• Strong problem‑solving abilities and patience, even in high‑pressure situations.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Interest in dermatology, healthcare, or beauty is a plus.
• Proficiency in MS Office and adaptability to new digital tools.
• Motivated, detail‑oriented, and eager to provide an outstanding customer experience.
• Previous experience in customer service is beneficial, but candidates with a strong willingness to learn are encouraged to apply.

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent.

We believe everyone deserves equal access to opportunities, regardless of the country they are born in.