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Jobs in Gqeberha, Canada
Remote Tech Support - Commercial Laundry Equipment Expert
Agent
South Africa
Remote
ZAR 200,000 - 300,000
3 days ago
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Remote Tech Support - Commercial Laundry Equipment Expert
Agent
South Africa
Remote
ZAR 200 000 - 300 000
Part time
3 days ago
Be an early applicant
Job summary
A remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards while working flexibly as part of a remote team.
Qualifications
- 2+ years of experience in technical support or equipment repair.
- Experience with commercial washing machines is highly preferred.
- Ability to read and interpret technical manuals and schematics.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues remotely using manuals.
- Escalate complex cases to senior technicians as needed.
Skills
Technical support experience
Problem-solving ability
Customer service skills
Mechanical understanding
Attention to detail
Job description
A remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards while working flexibly as part of a remote team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.