Remote Tech Support - Commercial Laundry Equipment Expert

Agent; South Africa; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards while working flexibly as part of a remote team.

Qualifications

• 2+ years of experience in technical support or equipment repair.
• Experience with commercial washing machines is highly preferred.
• Ability to read and interpret technical manuals and schematics.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues remotely using manuals.
• Escalate complex cases to senior technicians as needed.

Skills

Technical support experience

Problem-solving ability

Customer service skills

Mechanical understanding

Attention to detail

Job description

A remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards while working flexibly as part of a remote team.