Remote Customer Success Associate — SaaS Growth

Buzzybooth; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A growing tech startup is looking for a Customer Success Manager to enhance client satisfaction and retention. You'll guide clients during onboarding, support their ongoing needs, and build strong relationships. Ideal candidates will have prior customer success experience and excellent communication skills. This full-time position offers flexible and remote work options in a dynamic team environment.

Benefits

Fast-growing startup environment

Supportive team

Flexible work environment

Qualifications

• Prior customer success experience is mandatory.
• Ability to communicate in English with little to no accent.
• Strong communication skills that are friendly and solution-oriented.

Responsibilities

• Guide new clients through onboarding and setup.
• Provide ongoing support for effective use of BuzzyBooth.
• Build relationships and proactively check in on client goals.
• Troubleshoot issues and coordinate with the technical team.
• Share feedback with the team to improve the product.
• Identify upsell opportunities for clients.
• Gather testimonials and referrals.

Skills

Customer success experience

Strong communication skills

Tech-savvy with SaaS platforms

Organizational skills

Job description

A growing tech startup is looking for a Customer Success Manager to enhance client satisfaction and retention. You'll guide clients during onboarding, support their ongoing needs, and build strong relationships. Ideal candidates will have prior customer success experience and excellent communication skills. This full-time position offers flexible and remote work options in a dynamic team environment.